IT Infrastructure Managed Services

Optimized infrastructure solutions for peak performance, security, and continuous uptime with DevOps expertise
100+
Projects completed
$20M+
Saved in infrastructure costs
$10B+
Clients' market capitalization
Explorer Surgical Case Study
Explorer Surgical is a cloud-based platform designed to optimize surgical workflows and support real-time collaboration between medical professionals.
Before
Fragmented cloud architecture
Security vulnerabilities
Challenges in scaling
Manual monitoring systems
After
Unified, scalable cloud infrastructure built on Kubernetes, supporting future growth and demand
98.7% reduction in cyberattack risks through enhanced security layers and regular penetration tests
Automated real-time monitoring with custom metrics to ensure proactive issue detection and resolution
Cost-efficient Infrastructure as Code for easy management and updates

Level up your IT infra with our expert managed services

Cut up to 70% costs
We cut the costs of your infrastructure by optimizing it from the core and in each aspect.
Optimize integrations
Zero latency is not an empty promise for us. Your project can be swifter than you dare to dream.
Best-fit scaling
Thanks to our custom scaling solutions, your project will grow faster than planned and with fewer issues than before.
99.99% uptime
Your project will feature uninterrupted operations supported by 24/7 monitoring, maintenance, and rapid issue resolution.

Components of our managed IT infrastructure services

Network management
We keep all connections of your project reliable and secure.
Data services
Our team keeps an eye on your servers, data pipelines, and hardware for data storage.
Cloud management
We can handle any issues you have with cloud providers and make sure they never worry about you again.
Security systems
Our experts make your infrastructure resilient and resistant to cyber threats.
IT service and project management
ITSM applies instruments and management best practices to improve service delivery and automate processes.
Support and maintenance
We support your project, providing ongoing maintenance and troubleshooting for hardware, software, and networks, ensuring the continuous operation of your systems.

Typical workflow for delegating managed IT infrastructure services

Audit & SOW
Our engineers assess your project to develop a comprehensive scope of work aligned with your objectives.
Design & Deploy
We build, migrate, and deploy IT infrastructure seamlessly, ensuring zero performance risks.
Secure & Optimize
We prioritize eliminating inherited vulnerabilities, optimizing performance, and maintaining 99.9% availability.
Monitor & Support
Our engineers customize monitoring and alerting for any project to suit your needs.
The circle can be repeated until all improvements are done.
Daniel Yavorovych
Co-Founder & CTO
Schedule a call with our team to see a brighter alternative for your project's future

Client feedback on our IT infrastructure managed services

Dmytro Haidashenko
CTO, Rarify
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Dysnix has delivered a well-structured infrastructure that allows the company to deploy their apps in Kubernetes by themselves. The team thoroughly follows the given workflow and pipeline of tasks, leading to an efficient process. Their responsible attitude to work and proactivity was commendable.
Alex Momot
Founder & CEO, Remme
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Dysnix provided a team of Blockchain experts that was always available to assist the client. They finished a product that presented new features in the company's crypto-asset exchange. As a result, the company now considers their deep involvement as an extension of their own team.
Evgeny Medvedev
Chief Solutions Architect, Nansen.ai
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Dysnix has delivered a functional, operational, fail-safe, and reliable Ronin blockchain validator node, thanks to their strong understanding of the client's requirements and policies. They are receptive to client input and feedback and are eager to accommodate requests and changes to the scope.
Alex Gluchowski
CEO, Matter Labs
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Dysnix contributed to the successful release of the company's product. They performed a custom auto-scaling solution to reduce the project's costs. The company now has the opportunity to earn a higher income and at the same time increase its likeability with speed and security as main offers.
Roman Cherednik
CTO, Financial Services Company
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Thanks to the efforts of the Dysnix team, the company was able to attract the attention of the general public. The currency is stable while maintaining the necessary flexibility with the support of experts in the industry. The team has proven itself to be a reliable long-term partner.
Dmytro Haidashenko
CTO, Shelf.Network
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In the first stage of their optimization plan alone, Dysnix managed to reduce infrastructure costs by 25%. They provide remarkable response times, which allows them to react to unforeseen situations. This makes them ideal for handling urgent tasks.
Roman Cherednik
CTO, Financial Services Company
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With Dysnix's relentless support, the company was able to adopt excellent security methods and develop exceptional server architecture. The team is responsible, talented, and diligent. Customers can expect a team who will exhaust all possibilities to achieve their goals.
Daniel Walker
CTO, Whispli
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Dysnix has helped the client in putting together a PoC. The client has around 30 stable and failover production environments and an easy-to-manage IaC. As a result, they are positioned as the only provider in the industry that can support multiple cloud technologies and single tenancy deployments.
Eli Osherovich
CTO & Co-Founder, Wand.AI
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Based on the client's requirements, Dysnix has built and implemented a reliable, flexible, and fail-safe architecture. The product will soon be launched, and the team continues to support and maintain the infrastructure. The communicative team understands the client's needs and meets expectations.
Knuth Rüffer
CEO, Scalors GmbH
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Thanks to Dysnix's efforts, they have built the defined development environments well. As a result, the client is able to expand their team and manage three projects successfully. They have provided solutions for issues effectively and simple answers to all inquiries. They have worked perfectly.
Eugene Fine
CTO, ExplORer Surgical Corp.
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Dysnix has developed a strong collaboration. Their team worked to implement the project and trained the in-house team. The management was very effective and their expertise was great.
Pavel Sher
CEO & Founder, NimbusWeb
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While the work is ongoing, the engagement thus far satisfies the client. The Dysnix team is able to understand and solve complex issues, which allows the company to resolve critical technical problems. They are communicative, trustworthy, and dedicated.
Denys Kravchenko
CTO, AdCel
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Dysinx is a great partner for the marketing technology company. The team is always immediately involved in solving problems. They are very attentive and quick to respond, providing several variants and tools as solutions.
Guy Gani
R&D Director, Techona
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The final solution was a reproducible, secure, and auto-scalable infrastructure for the company's gaming platform. Dysnix accomplished exactly what was required. A skilled team of experts, they functioned as a part of the in-house team and communicated the project's progress consistently.
Erin Driggers
Head of Cloud Engineering, Splice Machine
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The Dysnix did a good job of evaluating the resources they recommended for this engagement. They were knowledgeable, hard-working, skilled, and personable, meeting the client's expectations. Communication between both sides was quite smooth as well.
Eugene Fine
CTO, ExplORer Surgical Corp.
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The members continue to work collaboratively in order to generate a more secure infrastructure that is safer from vulnerabilities. Dysnix offers an utter understanding of the project coupled with impeccable field expertise. The client looks forward to achieving more project goals with them.

Industry-recognized IT infrastructure managed expertise

We're glad to receive regular signs of approval from our partners and clients on Clutch.
IT infrastructure managed service: FAQs and answers

What are IT infrastructure managed services?

IT infrastructure managed services involve outsourcing the management, maintenance, and support of an organization’s IT infrastructure to a third-party service provider. These services cover a wide range of IT components, including servers, networks, storage, security, and software, allowing businesses to focus on core operations while leveraging expert IT management.

What are the benefits of using IT infrastructure managed services?

This approach allows organizations to focus on their core business operations while ensuring their IT infrastructure is optimized, monitored 24/7, and protected against emerging threats. Managed services also provide flexibility to scale resources up or down based on business needs, improving overall operational efficiency and agility. By leveraging advanced cybersecurity measures and cloud services, service providers like Dysnix also enhance data protection and operational agility, making the last ones a strategic asset of your project. 

What components are typically included in IT infrastructure managed services?

Here, at Dysnix, you can expect the following components of the IT infrastructure services:

  • Network management ensures high-speed, secure networking to support data exchange and collaboration.
  • Data center services are all about servers, storage, and hardware for data storage, availability, and scalability.
  • Cloud services are providing flexibility, scalability, and remote access to data and applications.
  • Security systems implement firewalls, intrusion detection, antivirus software, and other measures to protect against cyber threats.
  • IT service management (ITSM) uses frameworks and tools to manage service delivery, automate processes, and improve service quality.
  • Support and maintenance offer ongoing maintenance and troubleshooting for hardware, software, and networks.
  • Project management assists in planning and executing IT projects to align with business goals.
  • Cybersecurity provides threat detection, prevention, and incident response to protect against cyber threats.
  • Scalability solutions enables IT infrastructure to adapt to changing business needs and growth without disruptions​.

How do IT infrastructure managed services work?

IT infrastructure managed services work by following a structured workflow that begins with an initial assessment of the organization's IT environment to identify needs and vulnerabilities. 

The Managed Service Provider (MSP) then implements continuous 24/7 monitoring to detect and prevent issues proactively. This is followed by regular maintenance, updates, and security management to ensure optimal performance and minimize downtime. 

The MSP provides ongoing support and reporting, adjusting strategies as needed to align with business goals and changes in the IT landscape, allowing businesses to focus on core operations while the MSP handles the technical complexities​.

How do businesses benefit from outsourcing IT infrastructure management?

  • Through MSPs, businesses gain the latest technologies and tools without direct investment, leveraging cutting-edge solutions they might not afford otherwise.
  • MSPs are well-versed in regulatory standards, helping businesses avoid fines and legal issues by maintaining up-to-date compliance practices.
  • Providers offer robust disaster recovery and secure data backups, ensuring quick recovery and minimizing downtime during disruptions.
  • MSPs handle vendor relationships and negotiations, streamlining processes and often securing better service levels and pricing.
  • With IT management tasks outsourced, businesses can reallocate resources to strategic initiatives, innovation, and customer engagement, enhancing competitive positioning.

What is the difference between IT infrastructure managed services and traditional IT support?

The key difference between IT infrastructure managed services and traditional IT support lies in their approach and scope. Traditional IT support is typically reactive, focusing on resolving issues as they arise. For example, if a company's server goes down, a traditional IT support team would step in to fix the issue after it occurs. This approach can lead to significant downtime and lost productivity while waiting for problems to be addressed.

In contrast, IT infrastructure managed services are proactive and comprehensive. They take an all-encompassing approach to managing a company's IT environment, including continuous monitoring, regular maintenance, cybersecurity, and strategic planning. For instance, in the same server downtime scenario, an MSP would have monitored the server's health 24/7, identified potential failures before they occurred, and taken preventive actions, thus avoiding downtime altogether. This proactive management helps reduce risks, improve efficiency, and align IT operations with business goals, providing a more reliable and strategic partnership than traditional IT support.

How do IT infrastructure managed services ensure data security?

​​IT infrastructure managed services ensure data security through a multi-layered approach that includes continuous monitoring, advanced threat detection, and proactive security measures.

MSPs employ technologies like AI and ML to analyze large volumes of data, detect anomalies, and predict potential threats in real time, enhancing the speed and accuracy of threat response. They also implement robust identity and access management (IAM), multi-factor authentication (MFA), and encryption to control access and protect data integrity. 

Additionally, MSPs conduct regular security audits, vulnerability assessments, and provide end-to-end encryption to secure data across various environments, including cloud and IoT devices, thereby ensuring a comprehensive security posture against both external and internal threats​.

What is included in a typical service level agreement (SLA) for IT infrastructure managed services?

  • Service scope: A detailed description of the services provided.
  • Performance metrics: Key performance indicators (KPIs) and service level objectives (SLOs).
  • Response times: Guaranteed response times for addressing issues and incidents.
  • Uptime guarantees: Commitments to maintaining a specified level of system availability.
  • Support and escalation procedures: Defined processes for support requests and issue escalation.
  • Reporting and communication: Regular reporting and communication protocols.

What are managed infrastructure solutions?

Our managed infrastructure solutions are custom innovations that cure the roots of your infrastructure problems. We analyze your IT infrastructure and then change the design or softly change it to make it work better, faster, and more reliably. After our work, your project will grow without limitations and avoid repetitive issues. Contact us for more information.